Privacy Policy

This website is run by Rudraksh Healthcare ("we", "us"), a hospital at Pillar No. 25, opposite Shiv Mandir Road, Nalanda Colony, Khajpura, Patna, Bihar 800014. We decide why and how personal information collected through this website is used, and we are responsible for it under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

This policy covers this website and the contact you start from it: phone calls, WhatsApp messages, emails and appointment requests. The care you receive in the hospital, and your medical records, are also protected by the confidentiality rules that apply to doctors and hospitals in India.

Information you give us. When you use the appointment request form, it opens WhatsApp with a message containing the details you typed: the patient's name, a phone number, the department or concern, a preferred date and any note. The form does not store anything on this website; the message only reaches us if you press send in WhatsApp. When you call, message or email us, we receive your number or address and whatever you choose to tell us.

Information collected automatically. Like most websites, ours and the company that hosts it record basic technical information when you visit: your IP address, browser and device type, the pages you view, and the date and time. If analytics are switched on (see Cookies and analytics), these tools also collect how you use the site, such as which pages you visit and whether you tap a call or WhatsApp button.

Health information. Please share only what is needed to book an appointment. Do not send reports, scans or detailed medical history through the website form or social media. Your doctor will ask for these during your consultation.

We use personal information only to:

• respond to your call, message or email, and arrange or confirm an appointment;
• give you directions, timings and information you ask for;
• keep the website working, secure and easy to use;
• understand, in aggregate, how people find and use the website, so we can improve it and our outreach;
• meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for any purpose unrelated to your care or enquiry.

Cookies are small files a website stores in your browser. The website itself needs none to work. We may use the following third-party tools, which set their own cookies:

• Google Analytics, to count visits and see which pages are useful. You can opt out with the Google Analytics opt-out browser add-on.
• Meta Pixel (Facebook and Instagram), to measure and improve any advertising we run. You can control this in your Facebook ad preferences.
• Google Maps, embedded to show where the hospital is.

You can block or delete cookies in your browser settings at any time. The website will still work, and you can always reach us by phone.

We share personal information only with:

• our doctors and staff who need it to help you;
• service providers who run parts of the service for us, such as website hosting, WhatsApp (Meta), Google and email providers, who may process data outside India under their own safeguards;
• government authorities, courts or regulators, when the law requires it.

Enquiry messages and call records are kept only as long as needed to respond and to arrange your care, unless the law requires us to keep them longer. Medical records created during treatment are kept for the periods set by medical regulations. Analytics data is kept in aggregate for up to 14 months.

This website is served over an encrypted (HTTPS) connection, and access to patient information in the hospital is limited to the people who need it. No method of sending information over the internet is completely secure, so for anything sensitive, please call us or speak to us in person.

Under Indian data protection law, you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct or update information that is wrong or incomplete;
• delete information we no longer need to keep, and withdraw consent you gave earlier;
• nominate someone to exercise these rights for you if you are unable to.

To make a request, email info@rudrakshhealthcare.com or write to us at the address above. We may need to confirm your identity before acting on it.

Appointments for patients under 18 should be requested by a parent or guardian. We do not knowingly collect personal information from children through this website without a parent's or guardian's consent.

If you have a question or complaint about how your information is handled, contact our Grievance Officer at info@rudrakshhealthcare.com, call +91 90061 11350, or write to: Grievance Officer, Rudraksh Healthcare, Pillar No. 25, opposite Shiv Mandir Road, Nalanda Colony, Khajpura, Patna, Bihar 800014. We will acknowledge your complaint and respond within the time required by law.

If you are not satisfied with our response, you may approach the Data Protection Board of India.

We may update this policy as our services or the law change. The date at the top shows when it was last updated. Please also read our Terms of Use & Medical Disclaimer.